Help center
How can we help?
Quick answers about booking, hosting, payments, and policies on the NicheShift marketplace. Can't find what you need? Reach out and we'll respond within one business day.
Getting started
Create an account, browse the marketplace, and finish your first booking.
Read moreBooking a space
Instant vs. request-to-book, holds, and what to do before you arrive.
Read moreListing your space
Photos, availability, pricing tiers, and the eight-step onboarding flow.
Read morePayments and fees
How the platform fee works, what the renter sees at checkout, and refunds.
Read moreTrust and safety
Identity verification, license agreement on every booking, and how disputes are handled.
Read moreCancellations and refunds
Renter cancels, host cancels, late-cancel penalties, and Stripe processing.
Read morePayouts
Stripe Connect Express, daily transfers, tax forms, and what shows on your dashboard.
Read moreMessaging
In-platform messages, contact gating, and the moderation queue.
Read moreRecurring bookings
Weekly series, host approval, the recurring discount, and how to opt out per occurrence.
Read moreFrequently asked questions
The short version of what most people ask in their first month.
Do I need an account to browse listings?
No. You can search and view any published space without an account. You only need one when you book, send a message, or list a space of your own.
What is the difference between "Instant" and "Request to book"?
Instant listings confirm the moment you pay. Request-to-book listings put a temporary authorization on your card and email the host; if the host accepts within 24 hours your card is charged, and if not the authorization releases automatically.
When does my time slot become available?
Confirmed bookings unlock the access instructions the host provided as soon as payment clears. You can find them on the booking detail page, in your confirmation email, and via the magic-link reminder we send 24 hours before start.
What kinds of spaces can I list?
Only commercial, non-residential spaces. Examples include creative studios, off-hours restaurants and bars, salon chairs, photo studios, conference rooms, retail floor, and event halls. Residential rentals, overnight lodging, and anything that looks like a "short-term rental" under your local zoning are not allowed.
Do I need permission from my landlord?
If you do not own the space outright, yes. The Host Agreement (which you accept during onboarding) requires that you have written permission from your landlord, condo board, or any other party with rights in the space. Listing a space without those consents is a breach of the Agreement.
What does the renter pay on top of the hourly rate?
Nothing other than optional insurance and applicable taxes. There is no renter service fee. The platform fee is taken entirely on the host side (10% for marketplace bookings, 3% for bookings driven through the embedded widget on your site).
How do I get a receipt?
Every confirmed booking generates a PDF receipt that is linked from the booking detail page. The host also has a corresponding earnings export on the host dashboard.
Can I share my phone number or email in a message?
Contact details are filtered until the booking is confirmed. Once it is confirmed you can exchange logistics, but we ask that you keep payment and dispute conversations on the platform so we can help if something goes wrong.
How does the recurring discount work?
Hosts can offer a discount of up to 30% for weekly series of three or more occurrences. The discount is applied per occurrence at checkout and disclosed before you confirm. Individual weeks can be excluded from a series before submitting if a date conflicts.
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